.sla-hero[data-astro-cid-dshnhcze]{position:relative;background:radial-gradient(circle at 80% 20%,rgba(79,170,44,.1) 0%,transparent 50%),linear-gradient(135deg,var(--color-secondary) 0%,#020329 100%);color:#fff;padding:12rem 0 7rem;overflow:hidden}.sla-hero-container[data-astro-cid-dshnhcze]{display:grid;grid-template-columns:1.2fr .8fr;gap:4rem;align-items:center}.sla-badge[data-astro-cid-dshnhcze]{display:inline-flex;align-items:center;gap:10px;background:#ffffff14;border:1px solid rgba(255,255,255,.15);padding:6px 14px;border-radius:99px;font-size:.85rem;font-weight:500;margin-bottom:1.5rem}.pulse-indicator[data-astro-cid-dshnhcze]{width:8px;height:8px;background-color:var(--color-primary);border-radius:50%;box-shadow:0 0 #4faa2cb3;animation:pulse-ring 1.5s infinite}@keyframes pulse-ring{0%{transform:scale(.95);box-shadow:0 0 #4faa2cb3}70%{transform:scale(1);box-shadow:0 0 0 6px #4faa2c00}to{transform:scale(.95);box-shadow:0 0 #4faa2c00}}.text-gradient[data-astro-cid-dshnhcze]{background:linear-gradient(120deg,#fff 30%,var(--color-primary) 100%);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.sla-hero-content[data-astro-cid-dshnhcze] h1[data-astro-cid-dshnhcze]{font-size:3.8rem;line-height:1.1;font-weight:800;margin-bottom:1.5rem;letter-spacing:-1px}.sla-hero-content[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{font-size:1.15rem;color:#cbd5e1;line-height:1.7;margin-bottom:2.5rem;max-width:650px}.hero-actions[data-astro-cid-dshnhcze]{display:flex;gap:1rem}.sla-hero-visual[data-astro-cid-dshnhcze]{display:flex;justify-content:center}.visual-card[data-astro-cid-dshnhcze]{width:100%;max-width:380px;background:#0b112099;backdrop-filter:blur(16px);border:1px solid rgba(255,255,255,.08);border-radius:16px;box-shadow:0 30px 60px #0006;overflow:hidden}.card-header[data-astro-cid-dshnhcze]{background:#ffffff08;padding:12px 20px;border-bottom:1px solid rgba(255,255,255,.05);display:flex;align-items:center;gap:12px}.window-dots[data-astro-cid-dshnhcze]{display:flex;gap:6px}.window-dots[data-astro-cid-dshnhcze] span[data-astro-cid-dshnhcze]{width:8px;height:8px;border-radius:50%;background:#ffffff40}.window-dots[data-astro-cid-dshnhcze] span[data-astro-cid-dshnhcze]:nth-child(1){background:#ef4444}.window-dots[data-astro-cid-dshnhcze] span[data-astro-cid-dshnhcze]:nth-child(2){background:#eab308}.window-dots[data-astro-cid-dshnhcze] span[data-astro-cid-dshnhcze]:nth-child(3){background:#22c55e}.card-title[data-astro-cid-dshnhcze]{font-size:.8rem;font-weight:600;color:#94a3b8;text-transform:uppercase;letter-spacing:1px}.card-body[data-astro-cid-dshnhcze]{padding:24px}.monitor-metric[data-astro-cid-dshnhcze]{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem;padding-bottom:12px;border-bottom:1px dashed rgba(255,255,255,.08)}.metric-label[data-astro-cid-dshnhcze]{font-size:.9rem;color:#94a3b8}.metric-value[data-astro-cid-dshnhcze]{font-size:1.5rem;font-weight:800;color:#fff}.text-primary[data-astro-cid-dshnhcze]{color:var(--color-primary)!important}.monitor-bar-chart[data-astro-cid-dshnhcze]{display:flex;justify-content:space-between;align-items:flex-end;height:100px;padding-top:10px}.monitor-bar-chart[data-astro-cid-dshnhcze] .bar[data-astro-cid-dshnhcze]{width:35px;background:#4faa2c26;border:1px solid rgba(79,170,44,.3);border-radius:4px 4px 0 0;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;position:relative;transition:all .5s ease}.monitor-bar-chart[data-astro-cid-dshnhcze] .bar[data-astro-cid-dshnhcze]:hover{background:var(--color-primary)}.monitor-bar-chart[data-astro-cid-dshnhcze] .bar[data-astro-cid-dshnhcze] span[data-astro-cid-dshnhcze]{font-size:.65rem;color:#64748b;margin-bottom:-20px;position:absolute;bottom:0}.channels-section[data-astro-cid-dshnhcze]{background-color:var(--color-background)}.channel-card[data-astro-cid-dshnhcze]{background:#fff;padding:3rem 2rem;border-radius:16px;box-shadow:0 10px 30px #00000005;border:1px solid var(--color-border);transition:all .3s cubic-bezier(.4,0,.2,1);text-align:center}.channel-card[data-astro-cid-dshnhcze]:hover{transform:translateY(-8px);box-shadow:0 20px 40px #4faa2c1a;border-color:var(--color-primary)}.channel-icon-wrap[data-astro-cid-dshnhcze]{width:64px;height:64px;display:flex;align-items:center;justify-content:center;border-radius:50%;margin:0 auto 1.5rem;font-size:1.5rem}.channel-icon-wrap[data-astro-cid-dshnhcze].phone{background:#4faa2c1a;color:var(--color-primary)}.channel-icon-wrap[data-astro-cid-dshnhcze].whatsapp{background:#22c55e1a;color:#22c55e}.channel-icon-wrap[data-astro-cid-dshnhcze].tickets{background:#0608401a;color:var(--color-secondary)}.channel-icon-wrap[data-astro-cid-dshnhcze].mail{background:#64748b1a;color:#64748b}.channel-card[data-astro-cid-dshnhcze] h3[data-astro-cid-dshnhcze]{font-size:1.25rem;color:var(--color-secondary);margin-bottom:.5rem;font-weight:700}.sla-time[data-astro-cid-dshnhcze]{font-size:1.4rem;font-weight:800;margin-bottom:1rem;color:#475569}.sla-desc[data-astro-cid-dshnhcze]{font-size:.9rem;color:var(--color-text-muted);line-height:1.5;margin-bottom:1.5rem;min-height:56px}.badge[data-astro-cid-dshnhcze]{display:inline-block;padding:6px 12px;border-radius:99px;font-size:.75rem;font-weight:600}.badge-primary[data-astro-cid-dshnhcze]{background:#4faa2c1a;color:var(--color-primary)}.badge-accent[data-astro-cid-dshnhcze]{background:#0608400d;color:var(--color-secondary)}.badge-muted[data-astro-cid-dshnhcze]{background:#f1f5f9;color:#64748b}.trazabilidad-alert[data-astro-cid-dshnhcze]{display:flex;gap:1.5rem;background:#f8fafc;border-left:4px solid var(--color-primary);padding:2rem;border-radius:0 16px 16px 0;margin-top:3.5rem;box-shadow:0 4px 15px #00000003}.alert-icon[data-astro-cid-dshnhcze]{width:40px;height:40px;background:#4faa2c26;color:var(--color-primary);display:flex;align-items:center;justify-content:center;border-radius:50%;flex-shrink:0}.alert-content[data-astro-cid-dshnhcze] h4[data-astro-cid-dshnhcze]{font-size:1.1rem;color:var(--color-secondary);margin-bottom:.5rem;font-weight:700}.alert-content[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{font-size:.95rem;color:#475569;line-height:1.6}.hours-blocks[data-astro-cid-dshnhcze]{display:flex;flex-direction:column;gap:2rem;margin-top:2.5rem}.hours-item[data-astro-cid-dshnhcze]{display:flex;gap:1.5rem;align-items:flex-start}.hours-icon[data-astro-cid-dshnhcze]{width:48px;height:48px;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);color:var(--color-primary);display:flex;align-items:center;justify-content:center;border-radius:12px;flex-shrink:0}.hours-text[data-astro-cid-dshnhcze] h4[data-astro-cid-dshnhcze]{font-size:1.15rem;margin-bottom:.25rem;font-weight:700}.hours-text[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{color:#94a3b8;font-size:.95rem;line-height:1.5}.clock-display[data-astro-cid-dshnhcze]{display:flex;flex-direction:column;align-items:center;justify-content:center;background:#ffffff05;border:1px solid rgba(255,255,255,.05);padding:3rem;border-radius:24px;position:relative}.clock-ring[data-astro-cid-dshnhcze]{width:180px;height:180px;border:4px solid rgba(255,255,255,.05);border-top-color:var(--color-primary);border-radius:50%;position:relative;animation:spin-clock 12s linear infinite}.clock-hand[data-astro-cid-dshnhcze]{position:absolute;background:#fff;border-radius:4px;transform-origin:bottom center}.clock-hand[data-astro-cid-dshnhcze].hour{width:4px;height:45px;top:45px;left:88px}.clock-hand[data-astro-cid-dshnhcze].minute{width:2px;height:65px;top:25px;left:89px;background:var(--color-primary)}.clock-center[data-astro-cid-dshnhcze]{width:10px;height:10px;background:#fff;border-radius:50%;position:absolute;top:85px;left:85px}@keyframes spin-clock{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.clock-legend[data-astro-cid-dshnhcze]{margin-top:2rem}.active-badge[data-astro-cid-dshnhcze]{background:#22c55e1a;border:1px solid rgba(34,197,94,.2);color:#22c55e;padding:6px 16px;border-radius:99px;font-size:.85rem;font-weight:600;display:inline-flex;align-items:center;gap:8px}.dot[data-astro-cid-dshnhcze]{width:8px;height:8px;border-radius:50%;background:#22c55e}.emergency-split[data-astro-cid-dshnhcze]{display:grid;grid-template-columns:1fr 1fr;gap:3rem;margin-top:3rem}.emergency-column[data-astro-cid-dshnhcze]{background:#fff;border-radius:20px;box-shadow:0 10px 30px #00000005;border:1px solid var(--color-border);overflow:hidden;transition:all .3s ease}.emergency-column[data-astro-cid-dshnhcze]:hover{transform:translateY(-4px);box-shadow:0 20px 40px #0000000d}.emergency-column[data-astro-cid-dshnhcze].critical{border-top:6px solid #ef4444}.emergency-column[data-astro-cid-dshnhcze].standard{border-top:6px solid var(--color-secondary)}.col-header[data-astro-cid-dshnhcze]{padding:3rem 3rem 2rem;border-bottom:1px solid var(--color-border)}.col-header[data-astro-cid-dshnhcze] .header-icon[data-astro-cid-dshnhcze]{font-size:2.2rem;margin-bottom:1rem}.critical[data-astro-cid-dshnhcze] .header-icon[data-astro-cid-dshnhcze]{color:#ef4444}.standard[data-astro-cid-dshnhcze] .header-icon[data-astro-cid-dshnhcze]{color:var(--color-secondary)}.col-header[data-astro-cid-dshnhcze] h3[data-astro-cid-dshnhcze]{font-size:1.35rem;color:var(--color-secondary);font-weight:800;margin-bottom:.5rem}.col-header[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{font-size:.95rem;color:var(--color-text-muted)}.col-body[data-astro-cid-dshnhcze]{padding:3rem}.emergency-list[data-astro-cid-dshnhcze]{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:2rem}.emergency-list[data-astro-cid-dshnhcze] li[data-astro-cid-dshnhcze]{display:flex;gap:1.2rem;align-items:flex-start}.list-icon[data-astro-cid-dshnhcze]{width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:50%;flex-shrink:0;margin-top:2px}.critical[data-astro-cid-dshnhcze] .list-icon[data-astro-cid-dshnhcze]{background:#ef44441a;color:#ef4444}.standard[data-astro-cid-dshnhcze] .list-icon[data-astro-cid-dshnhcze]{background:#0608400d;color:var(--color-secondary)}.list-text[data-astro-cid-dshnhcze]{font-size:.95rem;line-height:1.6;color:#475569}.list-text[data-astro-cid-dshnhcze] strong[data-astro-cid-dshnhcze]{color:var(--color-secondary);display:block;margin-bottom:.25rem;font-size:1.05rem}.escalation-flow[data-astro-cid-dshnhcze]{display:flex;flex-direction:column;gap:2rem;margin-top:3.5rem}.escalation-card[data-astro-cid-dshnhcze]{background:#fff;border-radius:16px;border:1px solid var(--color-border);padding:2.5rem 3rem;display:flex;gap:3rem;align-items:center;transition:all .3s ease;box-shadow:0 4px 15px #00000003}.escalation-card[data-astro-cid-dshnhcze]:hover{transform:translate(10px);border-color:var(--color-primary)}.level-indicator[data-astro-cid-dshnhcze]{font-size:1.1rem;font-weight:800;color:#fff;background:var(--color-secondary);padding:8px 18px;border-radius:8px;flex-shrink:0;text-transform:uppercase;letter-spacing:.5px}.nivel-1[data-astro-cid-dshnhcze] .level-indicator[data-astro-cid-dshnhcze]{background:#64748b}.nivel-2[data-astro-cid-dshnhcze] .level-indicator[data-astro-cid-dshnhcze]{background:var(--color-primary)}.nivel-3[data-astro-cid-dshnhcze] .level-indicator[data-astro-cid-dshnhcze]{background:#0ea5e9}.nivel-4[data-astro-cid-dshnhcze] .level-indicator[data-astro-cid-dshnhcze]{background:#ef4444}.escalation-content[data-astro-cid-dshnhcze]{flex-grow:1}.escalation-content[data-astro-cid-dshnhcze] h3[data-astro-cid-dshnhcze]{font-size:1.5rem;color:var(--color-secondary);font-weight:800;margin-bottom:.25rem}.role-badge[data-astro-cid-dshnhcze]{display:inline-block;padding:4px 10px;border-radius:6px;font-size:.75rem;font-weight:700;background:#f1f5f9;color:#475569;text-transform:uppercase;margin-bottom:1rem;letter-spacing:.5px}.role-badge[data-astro-cid-dshnhcze].technical{background:#4faa2c1a;color:var(--color-primary)}.role-badge[data-astro-cid-dshnhcze].supervisor{background:#0ea5e91a;color:#0ea5e9}.role-badge[data-astro-cid-dshnhcze].owner{background:#ef44441a;color:#ef4444}.escalation-content[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{font-size:.95rem;color:var(--color-text-muted);line-height:1.6;margin-bottom:1rem}.member-contact-info[data-astro-cid-dshnhcze]{display:flex;flex-wrap:wrap;gap:1.5rem;margin-bottom:1rem;padding:10px 0;border-top:1px dashed var(--color-border);border-bottom:1px dashed var(--color-border)}.contact-item[data-astro-cid-dshnhcze]{font-size:.9rem;color:var(--color-text-main);display:inline-flex;align-items:center;gap:8px}.contact-item[data-astro-cid-dshnhcze] i[data-astro-cid-dshnhcze]{width:16px;height:16px;color:var(--color-primary)}.derivation[data-astro-cid-dshnhcze]{display:flex;align-items:center;gap:8px;color:#64748b;font-size:.85rem;font-weight:600}.arrow-icon[data-astro-cid-dshnhcze]{width:16px;height:16px;color:var(--color-primary)}.action-btn-wrap[data-astro-cid-dshnhcze]{flex-shrink:0}.escalation-btn[data-astro-cid-dshnhcze]{display:inline-flex;align-items:center;gap:8px;padding:.75rem 1.5rem;border-radius:8px;color:#fff;font-weight:600;font-size:.9rem;transition:all .3s ease}.escalation-btn[data-astro-cid-dshnhcze]:hover{transform:translateY(-2px);box-shadow:0 5px 15px #00000026;color:#fff}.bg-supervisor[data-astro-cid-dshnhcze]{background:#0ea5e9}.bg-supervisor[data-astro-cid-dshnhcze]:hover{background:#0284c7}.bg-owner[data-astro-cid-dshnhcze]{background:#ef4444}.bg-owner[data-astro-cid-dshnhcze]:hover{background:#dc2626}@media (max-width: 992px){.sla-hero-container[data-astro-cid-dshnhcze]{grid-template-columns:1fr;text-align:center}.sla-badge[data-astro-cid-dshnhcze],.hero-actions[data-astro-cid-dshnhcze]{justify-content:center}.sla-hero-content[data-astro-cid-dshnhcze] p[data-astro-cid-dshnhcze]{margin-left:auto;margin-right:auto}.sla-hero-visual[data-astro-cid-dshnhcze]{margin-top:2rem}.emergency-split[data-astro-cid-dshnhcze]{grid-template-columns:1fr}.escalation-card[data-astro-cid-dshnhcze]{flex-direction:column;text-align:center;padding:3rem 2rem}.member-contact-info[data-astro-cid-dshnhcze],.derivation[data-astro-cid-dshnhcze]{justify-content:center}.escalation-card[data-astro-cid-dshnhcze]:hover{transform:translateY(-4px)}}@media (max-width: 768px){.sla-hero-content[data-astro-cid-dshnhcze] h1[data-astro-cid-dshnhcze]{font-size:2.8rem}.col-header[data-astro-cid-dshnhcze],.col-body[data-astro-cid-dshnhcze]{padding:2rem}.emergency-list[data-astro-cid-dshnhcze]{gap:1.5rem}}